Please see Cancellation policy & General terms below.
Please refer to your contract for full terms & conditions.
All cancellations must be made by contacting The Kenny Show and must be in writing. Once Client’s event has been cancelled, Client’s event date will immediately be available for other bookings. Should the Client cancel and there are no legally binding reasons to restrict the event from taking place, all monies received will remain on file as a credit for 1 year. (Situations not recognized as legally binding reasons include, but are not limited to, mandatory mask orders, mandatory social distancing orders or reduced attendance orders.) In addition, Client will owe any outstanding payments under the following schedule:
Cancellation 180 days or more before the event - No refund of the initial retainer. Any other amounts paid and/or other monies paid excluding transaction fees are refundable unless a special order item has been ordered.
Cancellation between 179 - 60 days of the event - No refund of any monies paid up to 50% of the total. Anything beyond 50% of total booking fee will be refunded. 50% of the package is still due if not already paid.
Cancellation within 59 days of the event - There is no refund available and the entire amount of the booking fee is due. The single exception to the “59 days” policy is for death or Military Deployment with verifiable death certificate or deployment papers. If a death or military situation is activated, all but the retainer and transaction fees will be refunded. In the case of Military Deployment the total can be placed against another date, as long as the date is available.
Should the Client cancel due to a city/state/national “shut down” or “stay at home” order, or mandatory closure of event venues, and the event cannot legally take place, a refund will be issued for any payments received, less the retainer. The retainer will remain on file as a credit and credit may be transferred to another event, service or person/Client. Any additional monies or payments owed will be waived in this scenario.
6.0 LATE PAYMENT.
In the event payments are not received by The Kenny Show. within 5 calendar days after becoming due, Company may:
charge a late fee in the amount of $100;
charge a late fee in the amount of $250 if such payment is more than 10 calendar days late; or
suspend performance for all Services without any obligation to secure replacement services for the Event.
7.0 HIRED PERIOD SPECIFICATIONS
7.1 Set-up of Services. The hire period will be for a set period,as specified in the booking form and as agreed by both parties before. In addition, this will cover the 60-90 minute setup time and 30-60 minute pack down time. Use will commence at the agreed time and finish at the agreed time in the booking form unless due to technical difficulties on our behalf, when we provide the service for the set period once rectified. Company will arrive to set up approximately 60-90 minutes before the hire period is due to commence. If Client requires us to be set up earlier an idle time charge may apply. It is the Client's responsibility to ensure that the venue allows the Company in their venue to perform services and at the agreed time. This also includes ensuring that there is access to enter the venue and enough space with a power socket within 2 yards of where the services are to be. If there is insufficient space for us to set up Client will still be charged the full hire amount.
It is Client’s responsibility to inform us of any circumstances that may make setting up take longer, these may include but are not exhaustive to; going upstairs, a long distance from unloading area to set-up area, restricted access. If we are not aware of these and the set-up takes longer than normal Client’s hire period may be intruded into.
If a Client's event simply starts late or runs late, our period of hire will still be for the agreed period and times unless we agree to provide additional hours as per our additions.